Case Studies

SmartEquip Demonstration Video
SmartEquip’s Mike Birch describes how SmartEquip’s technology benefits the entire rental channel: OEMs, fleet owners and dealers.

With SmartEquip, MiTM earns bragging rights
SmartEquip’s SE Parts and Service application, an Internet-based parts ordering system that would allow Mi-T-M’s customers place accurate parts orders through a robust but easy-to use online tool.

<Read the MiTM case study>

The SmartEquip Network Increases Multiquip's Part Sales by Double Digits
Multiquip Inc., one of the world’s leading manufacturers and distributors of light and medium-sized equipment for the construction industry, had a problem in the customer service department: sluggish response time for customers calling in to order parts. And from Multiquip’s standpoint, that meant users of their products weren’t getting as much out of their investment.

<Read the Multiquip case study>
<Multiquip Case Study Video>

Sakai and SmartEquip: An Industry Innovation
Sakai’s Dave Brown describes how SmartEquip technology provides stellar aftermarket support to Sakai’s customers.

Breaking Down Barriers: SmartEquip's Warranty Solution
Industry experts tell us that because the warranty submission process on purchased parts takes up so much time for OEM customers, only 30 percent are ever filed. Mike Birch describes how SmartEquip has tackled the problem.