Manitou North America chooses SmartEquip for aftermarket support.

NORWALK, CT – Manitou North America, Inc., part of the MANITOU Group, has engaged SmartEquip to bolster its aftermarket support systems, supporting the acceleration of its North American expansion. MANITOU is the world’s leading manufacturer and distributor of all-terrain lift trucks and is headquartered in Ancenis, France.

SmartEquip links equipment manufacturers, dealers and owners to increase equipment utilization and uptime by improving transactional and operational efficiency, delivering intelligent parts identification, up-to-date product support, parts availability, warranty submission and more. This results in speed, accuracy, and efficiency improvements that increase ROI and improve customer satisfaction.

Based in Waco, Texas, Manitou North America manufactures and distributes vertical mast forklifts, telescopic handlers, truck mounted forklifts and masts to customers throughout the United States and Canada.

SE Parts & Service will be integrated to the company’s Macola Software enterprise resource planning system, providing Manitou North America users the ability to query part availability and pricing, and to place orders quickly and accurately.  By simultaneously connecting Manitou business systems in Texas and in Europe, a dealer in the U.S. or Canada can view parts availability from either location in real-time, rendering previous time zone issues irrelevant.

“Manitou North America selected SmartEquip after rigorous analysis of their technology and capabilities to provide a solution that helps our North American dealers and customers get the greatest possible value from their investment in MANITOU equipment,” said Serge Bosche, Manitou North America president.

SmartEquip’s venture with Manitou signifies the company’s foray into worldwide markets. “In addition to the work we’re doing here in North America, we look forward to making our technology available to more European companies,” said Alexander Schuessler, SmartEquip chairman and chief executive officer.

About MANITOU
MANITOU is the world leader in rough terrain forklift trucks (masted and telescopic) with almost 500 independent agents across more than 100 countries. Manitou North America, based in Waco, Texas manufactures and distributes vertical mast forklifts, telescopic handlers, truck mounted forklifts, and masts to customers throughout the United States and Canada. For more information, call (800) 433-3304 or visit www.us.manitou.com.