CARSON, CA. - (BUSINESS WIRE) - July 1, 2003 - Multiquip, Inc., the worldwide leader in light and medium sized construction equipment, has launched MQ Parts on the www.multiquip.com website.
MQ Parts is Multiquip's vision for providing it's customers with the industry's best parts, service and support tools along with on-line ordering and, in the near future, ability to checkchecking inventory all part of a single, seamless and easy-to-use Internet system.
MQ Parts provides a single touch point for service documentation on every Multiquip product - from an intelligent and interactive electronic parts catalog to easily accessed operator manuals, troubleshooting guides, safety notices, and equipment specifications. It simplifies ordering as well - users just select the parts they needed parts, and the system automatically generates the order directly to Multiquip.
Commenting on this milestone, Roger Euliss, Multiquip's President and Chief Executive Officer, said, "The launch of MQ Parts is an important sign of Multiquip's steadfast commitment to its loyal customers. Powered by SmartEquip, MQ Parts empowers our customers with great parts, support and ordering information right when it's needed."
The technology behind MQ Parts is e-CommercePro from SmartEquip, Inc. Developed specifically to serve the unique parts and service support needs of the construction equipment industry, SmartEquip is delivering state of the art technology, all accessed through the Multiquip website. With integration to Multiquip's SAP business system, SmartEquip will provide a seamless connection between the customer and Multiquip, resulting in a streamlined, and more efficient order process.processing of orders. It also puts all of the critical parts and services information right in the hands of the customers - when they need it, where they need it. It can be accessed on any device that supports a browser - from a PC or MAC, to a wireless handheld computer.
Alex Schuessler, SmartEquip's President and Chief Executive Officer, said, "Multiquip has always been an innovator and a leader, and understands that it takes more to be of value to their customers than just simply putting information out on the web to be of value to their customers. Manufacturers have to provide their customers with a straightforward, easy-to-use, up-to-date, and comprehensive conduit for everything from parts availability and pricing to service and support documentation, safety bulletins and training videos. We look forward to expanding the capabilities of MQ Parts in the future so that Multiquip can provide even better support to its customers."
Multiquip customers can obtain an MQ Parts Username and Password by calling (800) 421-1244 x269 or x274, or by sending an email to jeronec@multiquip.com or mevans@multiquip.com.
About Multiquip
Headquartered in Carson, CA, Multiquip is a worldwide manufacturer/distributor of light and medium sized construction equipment. The company's diverse product lines include the highest quality equipment in the areas of soil and asphalt compaction, concrete pumping and placement, concrete finishing, concrete cutting, dewatering pumps, portable power generation, welders and light towers. Multiquip is the parent company of, Engine & Equipment Company, LLC and Sanders Saws Inc., and owns and distributes the Whiteman, Stow, Essick, Mayco, MQ Power branded equipment. Multiquip also distributes Mikasa compaction equipment and Rammax rollers.
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SmartEquip 2004