Multiquip Launches SmartEquip Enterprise System
Norwalk, CT and Carson, CA - October 26, 2004 - Multiquip Inc., a worldwide leader in light- and medium-sized construction equipment, has expanded its parts and service support capabilities through the launch of SmartEquip's e-CommercePro Enterprise system. Now fully integrated with the company's SAP system, parts, service and support capabilities include real-time inven-tory searches, fully integrated on-line order entry and fulfillment, and real-time shipping status - all accessible from Multiquip's website.
e-CommercePro Enterprise – Powered by SmartEquip - provides a single source for parts and service documentation on every Multiquip product – including intelligent electronic parts catalogs, easily accessed operator manuals, troubleshooting guides, safety notices, and equipment specifica-tions. The system also includes ordering and tracking capabilities for parts ordered electronically, via the Internet.
"Multiquip is committed to using advanced technology to make our end-users, dealers and rental company customers more successful, in this case by fully automating the parts ordering process, and adding availability and shipping status information in real-time," said Multiquip president Roger Euliss. "With parts orders created directly in our business system, we significantly improve the accuracy of orders, increasing our customers' efficiency while freeing up our customer service representatives to spend more time providing world-class technical support to them."
Alex Schuessler, SmartEquip's president and chief executive
officer, adds, "This launch is a major milestone demonstrating
Multiquip's continued innovation and leadership, increasing
efficiency and lowering the cost of doing business by creating
a direct electronic link with their customers. Our systems
are designed to decrease transactional costs, while making
both equipment owners and manufacturers operationally more
Multiquip Inc. is a leading supplier of compaction equipment,
welders, generators, concrete and masonry cutting, placing
and finishing products, dewatering pumps, and other construction
equipment. World headquarters are located at 18910 Wilmington
Ave., Carson, CA 90746. For more information, call 800/421-1244
or visit www.multiquip.com