Hugg & Hall Speeds Business Efficiency with SmartEquip

Testimonial:

What is the top key performance indicator (KPI) that drives your business decisions?

That’s easy.  Return on investment (ROI).  It really comes down to that one KPI for the rental side of our business.  ROI is the biggest indicator that drives our daily decisions.   Keeping our utilization numbers up and our downtime to a minimum is crucial for business success in the rental world.

Which pain point was your company trying to solve before implementing SmartEquip?

As a parts expeditor, the biggest pain point for us as a whole in our company was the lack of speed and efficiency for parts look up and procurement.

How has the implementation of SmartEquip Procurement into your service operations impacted your company’s parts purchasing process?

Speed.  Time is money.  SmartEquip offers an infinite number of suppliers under ONE login.  I don’t need 30 passwords anymore.  For a procurement specialist, that’s exciting! SmartEquip has reinvented the process for the speed of doing business.

How has your business model evolved by using SmartEquip for your business?

We put SmartEquip in our technicians hands.  They now have the ability to look up their own parts and use the parts books for imaging references as well as having access to technical publications.

About Hugg & Hall

Hugg & Hall Equipment Company was established in Little Rock, Arkansas in 1956.  They are a family owned and operated dealership with service, parts, rental, and sales covering 19 locations in four states, Arkansas, Oklahoma, Louisiana, and Mississippi. Their dealership has been built on customer satisfaction and they intend to continue that legacy for generations to come.